Now-a-days, Customer retention is very difficult and it is very much important for all the business to retain, engage, motivate and make repeat business from Customers. As we all know the fact that retaining an existing customer is much easier than acquiring a new customer, so various business adopts various method/strategy to retain them. Some of the highlight on these includes: Customer Loyalty/Rewards Program, Membership Program, Gifting on Customer’s special occasion, Customer Ratings & Feedback, Personal meet with Customer, Offers & Discounts for Customers etc.

Considering some of the current scenarios for Retail Industry (supermarkets, department stores, chain stores, specialty stores, variety stores, franchise stores, online merchants, door-to-door sellers etc.) including Ecommerce Business, this App is developed to solve the business problem of the retail chain by identify the performance of the below average business KPIs (Considered: 13 KPIs named as Product Quality, Ecommerce, Technical Support, Complaint Resolution, Advertising, Product Line, Salesforce Image, Competitive Pricing, Warranty Claims, Packaging, Order Billing, Price Flexibility, Delivery Speed), thereby respective team can improve those business KPIs which results in business growth & efficiency and ensure the Customer Satisfaction(CSAT) in their Shopping Experiences.

Post predicting the Customer Satisfaction(CSAT) Rating, a business owner/user can use some of the strategy to improve the business growth & efficiency.

Example: If the Customer Satisfaction Rating is coming below 4 (out of 10), business user (or contact center/tele calling team) can find the respective customer’s mobile number/email id using the Customer ID present in the Customer Satisfaction Prediction file to communicate & interact for reason being low ratings and take the necessary steps to improve that KPIs.

Moreover, this Customer Satisfaction Rating Prediction App is completely free and anyone can try it in the given standard format of upload excel(.xlsx) file. Note, as of now, upload file size is restricted to 200 MB.

For any feedback or any customization in this App, please feel free to contact us.

Click the link to try with the Application: Customer Satisfaction – Prediction App (Bulk Customer)

How to use this Customer Satisfaction – Prediction App (Bulk Customer)?: Click Here!

Click the link to try with the other Application: Customer Satisfaction – Prediction App (Individual Customer)

How to use the Customer Satisfaction – Prediction App (Individual Customer)?: Click Here!

How to create Google Form to collect Customer Ratings/Feedback in easy way?: Click Here!

Restriction while uploading a file in Customer Satisfaction – Prediction App (Bulk Customer Database): Click Here!

Why should we take Customer Ratings between 0 to 10, why not between 1 to 5 Ratings for any Business?: Click Here!